Integrating Zoom AI with Popular Platforms
Zoom AI Companion connects Zoom with tools like Slack, Microsoft Teams, and Google Workspace to simplify work. It automates tasks such as meeting summaries, action items, and transcription while integrating directly into these platforms. Here’s how it works:
- Slack: Lets you manage Zoom meetings, summarize discussions, and use commands like
/zoomwithout leaving Slack. - Microsoft Teams: Syncs meeting notes, transcribes discussions, and integrates with Microsoft 365 tools like OneDrive and SharePoint.
- Google Workspace: Pulls data from Gmail, Calendar, and Drive, creating or updating documents during meetings.
Key Features:
- 95% transcription accuracy.
- 4x faster responses than ChatGPT-4 web.
- Privacy-focused with encrypted data and admin controls.
Costs: Zoom Pro starts at $13.33/user/month. Custom AI Companion add-on is $12/user/month.
Quick Comparison:
| Platform | Main Benefit | Limitation | Cost |
|---|---|---|---|
| Slack | Real-time meeting automation | Limited to transcripts | $12/user/month add-on |
| Microsoft Teams | Ecosystem integration | Redundant features with Zoom | $12/user/month add-on |
| Google Workspace | Document collaboration | Sync delays, account conflicts | Requires paid Workspace tiers |
Zoom AI’s integrations save time, centralize workflows, and improve productivity across platforms.
Zoom AI Companion Platform Integration Comparison: Slack vs Microsoft Teams vs Google Workspace
1. Slack
Setup Process
Getting Zoom AI Companion up and running in Slack is simple. First, enable the "Custom AI Companion for third-party apps" in the Zoom portal (you’ll need a paid license and Zoom Workplace version 6.4.5 or higher). Next, connect your Slack workspace through the "My Apps" section in the Zoom client. Finally, install the app from the Slack Marketplace. Once activated, the AI Companion seamlessly integrates into your Slack workspace.
AI Features
Zoom AI Companion enhances your Slack experience by streamlining tasks and saving time. It provides meeting summaries with key takeaways from Zoom Meetings and Phone calls, allowing you to quickly catch up on important points. Need more details? You can ask follow-up questions like, "Was my name mentioned?". The AI also helps you search Slack messages using natural language, summarize long chat threads, and draft replies - all accessible from the side panel.
Workflow Automation
Streamline your workday with handy slash commands like /zoom to start or join meetings and /zoom call to initiate Zoom Phone calls - all without leaving Slack. The integration also creates dedicated channels for scheduled meetings, ensuring all resources and discussions are centralized. Sharing Zoom Whiteboard links? The app generates rich previews and lets you manage access permissions directly within Slack. Plus, the AI can draft messages in Zoom and post them to specific Slack channels once you approve.
Privacy and Security
Your data is handled with care. User data is cached for only 8 hours before being purged, and Slack IDs and tokens are deleted immediately if you uninstall the app. All data is encrypted while stored, and the AI Companion can only access public or private channels where you already have permissions. It will never post messages to Slack without your explicit approval. Additionally, the app complies with HIPAA standards, though you’ll need to validate your own Business Associate Agreement.
sbb-itb-903b5f2
2. Microsoft Teams
Setup Process
To get Zoom AI Companion working with Microsoft Teams, there are a few steps to follow. First, an authorized admin needs to approve and install the Zoom app in both the Zoom Marketplace and the Microsoft AppSource store. Make sure your Zoom desktop app is updated to version 6.4.5 or higher, as this is required for the AI Companion to function in third-party Teams meetings. You'll also need to link your Zoom account to your Microsoft 365 calendar using OAuth 2.0 and enable the "Allow AI Companion to join third-party meetings" setting in Zoom. For Teams chat channels, the Zoom chatbot must be manually added to each conversation to access participant lists and share meeting details.
AI Features
Zoom AI Companion enhances Microsoft Teams meetings by transcribing discussions, offering real-time insights, and creating post-meeting summaries with actionable items. During meetings, the AI bot displays Zoom branding, an "AI Companion" label, and an active "Transcribing" status to keep participants informed. Three minutes after a meeting begins, it also posts a notification in the Teams chat to confirm transcription is in progress.
All meeting notes and summaries from Teams calls are stored in the Zoom Workplace app, providing a centralized, searchable location for conversations across platforms. Additionally, users can upload Microsoft 365 documents from OneDrive or SharePoint for quick AI-generated summaries. The AI can even assist with drafting or summarizing Outlook emails when an Exchange account is connected to Zoom. These tools simplify workflows and save time.
Workflow Automation
The integration includes bi-directional presence synchronization, ensuring your Zoom "In a Meeting" status automatically updates your Teams status to "In a Call", and vice versa. This feature requires Zoom desktop or mobile app version 6.1.5 or higher. Continuous Meeting Chat keeps Zoom meeting messages synced with a Teams group chat, allowing conversations to flow seamlessly across platforms.
For Zoom Phone users, the AI prioritizes voicemails based on their topics and extracts actionable tasks from recorded messages - all accessible within the Teams interface. The Zoom Assistant widget offers a lightweight, dockable tool to manage calls and AI features without needing the full Zoom desktop client open.
Privacy and Security
Zoom prioritizes user privacy by not using customer audio, video, chat, screen sharing, or attachments to train its own or third-party AI models. All data is encrypted both during transit and at rest, and Zoom provides a 99.999% SLA for its Phone services integrated within Teams.
The AI Companion only accesses data from meetings you participate in, and administrators can control AI features at the account, group, or user level. For synced Microsoft 365 content, Zoom temporarily stores data viewed or edited in the last 90 days to enhance AI prompts. If the integration is disabled, Zoom begins deleting this stored data. Administrators can also enable pre-meeting email notifications, which alert invitees about the AI Companion's presence approximately 10 minutes before a meeting starts.
"Zoom is simple, they're the pioneers of videoconferencing, and have the most integrations with Microsoft." - John Georgatos, Chief Information Officer, Mike Morse Law Firm
3. Google Workspace
Setup Process
Google Workspace integrates smoothly with Zoom AI Companion, making the setup process simple. To get started, open the Zoom side panel, click the "Add" (+) button, select "Explore", and sign in to your Google account to grant access. Make sure your Zoom desktop app is updated to version 6.4.5 or later on Windows, macOS, or Linux. Before connecting, admins need to complete initial setup steps in the Zoom web portal to enable integration with Google Drive. For added protection, administrators should activate "account consistency checks" to ensure email addresses match between Zoom and Google Workspace. Each user must then authenticate the connection manually on their Profile page for AI Companion to access Google Calendar, Gmail, or Drive data.
AI Features
Zoom's Ask AI Companion acts as a smart assistant, pulling insights from your Google Workspace apps. It can quickly locate specific files in Google Drive and even create new Google Docs or update existing ones during meetings based on the conversation. Want to create slides or spreadsheets? Just use natural language commands like “Create a slide deck named [name]”. Scheduling meetings through Gmail is also more intuitive, with the Zoom add-on automatically pulling meeting topics from email subjects. AI Companion is designed for speed, delivering in-meeting answers 4x faster than ChatGPT-4 web and offering transcription accuracy of 95%. These features streamline your workflow while keeping everything connected.
Workflow Automation
Zoom Workplace brings collaboration to another level with in-meeting co-editing for Google Drive documents, managing access permissions for participants automatically. The Zoom Scheduler works across multiple Google Calendars to handle bookings, reminders, and notifications with ease. After meetings, AI-generated summaries and links to relevant Google Drive files are automatically shared in Team Chat, keeping everyone aligned. For more advanced needs, organizations can create custom AI agents to handle tasks like organizing project files in Google Drive or updating records based on meeting discussions. All of this happens while maintaining strict security protocols.
Privacy and Security
Zoom prioritizes data security and privacy in its integrations. It ensures that customer audio, video, chat, screen sharing, or attachments are not used to train its own or third-party AI models. All data is encrypted both in transit and at rest. Admins can control AI Companion's access to Google data at the account or group level, specifying whether to enable "none, all, or some" data sources such as emails, calendar events, or documents. Zoom indexes content from the past 90 days to provide context for AI prompts, but if the integration is disabled, the stored content is deleted. For sensitive operations, organizations can enable Zero Data Retention (ZDR), ensuring meeting transcripts are deleted immediately after processing. Additionally, the Zoom-hosted Models Only (ZMO) option processes data within specific geographic regions, avoiding third-party providers.
"Zoom Workplace delivers an AI-powered experience that fuels productivity and collaboration to help teams make the most of their time." - Smita Hashim, Chief Product Officer, Zoom
Meet the new way work moves | Zoom AI Companion 3.0
Pros and Cons
When it comes to integration options, each platform brings its own strengths and challenges. Let’s break down what Slack, Microsoft Teams, and Google Workspace offer when paired with Zoom AI.
Slack stands out for its post-meeting automation, making it easy to share meeting summaries, action items, and recording links directly in the relevant Slack channel. It also supports "Continuous Meeting Chat", which creates dedicated Slack channels to keep discussions organized before, during, and after meetings. However, Slack’s functionality is largely tied to meeting transcripts and doesn’t extend to external documents like Google Docs or Confluence, which could lead to the need for follow-up meetings. As Stevia Putri, Marketing Generalist at eesel AI, puts it:
"The integration's 'brain' is stuck inside the context of a single Zoom call. It can tell you what was discussed during a meeting, but its knowledge stops there".
Microsoft Teams focuses on ecosystem compatibility and security, making it an excellent choice for organizations already using Microsoft 365. It offers robust features like end-to-end encryption and compliance management through Microsoft’s admin controls. However, there’s a downside: both Microsoft Teams and Zoom offer similar chat and video features, which can feel redundant.
Google Workspace excels at streamlining scheduling and document collaboration, allowing Zoom AI to integrate seamlessly with Google Calendar and Gmail. The Zoom for Google Workspace add-on simplifies workflows, but some advanced features are only available in paid Workspace tiers. Users have also reported sync delays of about two minutes, which can result in placeholder meetings with incorrect dates (like December 31, 1979), causing scheduling headaches. Additionally, users with multiple Google accounts often encounter installation and scheduling errors.
Here’s a quick comparison of the platforms’ strengths, limitations, and costs:
| Platform | Primary Strength | Key Limitation | Cost Consideration |
|---|---|---|---|
| Slack | Real-time channel automation & slash commands | Limited to meeting transcripts; no external doc access | Custom AI Companion add-on: $12/user/month |
| Microsoft Teams | Ecosystem compatibility & strong security | Redundant features; overlaps with Zoom chat/video | Custom AI Companion add-on: $12/user/month |
| Google Workspace | Seamless scheduling & document collaboration | Sync delays (~2 min) and account conflicts | Advanced features require paid Workspace tiers |
Beyond these qualitative differences, performance metrics highlight Zoom AI's technical edge. For transcription, Zoom AI achieves a 7.40% Word Error Rate, making 36% fewer errors compared to Microsoft’s 11.54%. Response times also favor Zoom, with its conversational AI averaging 4,716.1 milliseconds, nearly twice as fast as Microsoft Teams at 9,269.9 milliseconds. Additionally, Zoom AI Companion boasts a 96% stability rating for prompt responses, outpacing Microsoft Teams’ 89%.
Conclusion
Zoom AI's integrations are designed to boost productivity by connecting key communication platforms. The choice of integration largely depends on where your team spends the majority of its time. For Slack users, post-meeting automation becomes effortless, while Teams and Google Workspace users benefit from smooth compatibility within their ecosystems and simplified scheduling. The Custom AI Companion add-on offers even more functionality, providing a dedicated side-panel for summarizing threads and posting insights directly into channels.
Another important consideration is the level of context your AI requires to be effective. The Standard AI Companion is ideal for generating meeting transcripts and summaries. However, if your team relies on pulling data from tools like Salesforce, Jira, or ServiceNow, the Custom AI Companion add-on becomes a must-have. This upgrade not only saves time but also consolidates your digital workflows. As Jeff Ritter, Chief Operating Officer at Cumberland Mutual, puts it:
"We're empowering all of those employees, whether they have been at Cumberland for 6 months or 30 years, access to real-time, accurate, Cumberland specific information".
Zoom AI's performance metrics highlight its efficiency, such as achieving 95% transcription accuracy. The platform's scalability is evident, with over 500,000 customers activating AI Companion features in just the first seven months after launch.
For teams using Zoom Pro ($13.33 per user/month), the built-in AI features offer excellent value compared to alternatives. Teams needing cross-platform flexibility can enable the "Allow AI Companion to join third-party meetings" setting, ensuring consistent summaries even when working with clients using Teams or Google Meet. By aligning Zoom AI with your team's primary workflows, you can unlock its full potential.
FAQs
How does Zoom AI protect data when integrated with other platforms?
Zoom AI places a strong emphasis on data privacy, implementing solid security measures across its integrations. It gives users control over how their data is shared, processed, stored, and retained. With regular updates, Zoom AI stays aligned with the latest security standards, ensuring sensitive information remains protected when working with tools like Slack, Microsoft Teams, and Google Workspace.
How do I set up Zoom AI to work with Slack?
To get Zoom AI working with Slack, the first step is to install the Zoom app within your Slack workspace. After installation, you'll need to authorize the app and link it to your Zoom account. This integration lets you handle Zoom meetings right from Slack using commands like /zoom and gives you access to AI-powered tools, including meeting summaries and assistance.
Before proceeding, ensure your Slack workspace has the proper permissions for the Zoom app to access channels, messages, and meetings. You might also need to tweak settings for notifications, AI functionalities, and security preferences directly in the app. Keep in mind, you'll need a valid Zoom Custom AI Companion license to enable the advanced AI features.
What are the benefits of integrating Zoom AI with Google Workspace?
Bringing Zoom AI into Google Workspace can give your productivity a noticeable boost. By automating everyday tasks like scheduling meetings, managing emails, and collaborating on documents in tools like Gmail, Google Docs, and Calendar, it helps cut down on time spent on repetitive work. This means teams can focus on what truly matters.
Zoom AI also makes meetings smoother and more effective. You can start, join, or even get meeting summaries directly within Google Workspace, eliminating the need to switch between platforms. On top of that, it connects data from Google apps to offer tailored insights and suggestions, making it easier for teams to make informed decisions and work together efficiently. The result? A streamlined, AI-supported workflow that simplifies communication and keeps productivity on track.